fbpx

Customer Service Representative Course

2,000.00

 

Become a CUSTOMER SERVICE VIRTUAL ASSISTANT today!

For GVAs, Chat and Phone Support Specialists, CSRs and TSRs

Before: P4000
Promo: P2000 (Feb. 16-28)
Early Bird: P1500 (Feb. 1-15)
Limited slots! For the first 50 paid reservations only

Important: Please fill up the Student Enrollment Form, AFTER your checkout for us to completely process your enrollment. Click Here.

Course Inclusions: CSR Introduction & Basics, Identifying Skills for Customer Service and Understanding Customer Demographics, Common Tools (Hardware & Software), Branding, Customer Service Skills 1: Billing, Customer Service Skills 2: Sales & Strategy, Customer Service Skills 3: Outbound, Customer Service Skills 4: Technical Support – Inbound/OutBound, Customer Service Skills 5: Chat Support, Customer Service Skills 5: Complaints Handling

Description

Course Inclusion:

  • Lesson 1 – Introduction & Basics
  • Lesson 2 – Identifying Skills for Customer Service and Understanding Customer Demographics
  • Lesson 3 – Common Tools (Hardware & Software)
  • Lesson 4 – Branding
  • Lesson 5 – Customer Service Skills 1: Billing
  • Lesson 6 – Customer Service Skills 2: Sales & Strategy
  • Lesson 7 – Customer Service Skills 3: Outbound
  • Lesson 8 – Customer Service Skills 4: Technical Support – Inbound/OutBound
  • Lesson 9 – Customer Service Skills 5: Chat Support
  • Lesson 10 – Customer Service Skills 5: Complaints Handling
UA-136120793-1