Course Content
Requirements:
FVA can work with beginners (18 – 50 years old) who have a computer and an internet connection.
Description:
Do you know that handling unhappy customers the right way will make them loyal customers? It is possible! Enroll with FVA’s Customer Service, Sales, and Support Course. With this course, you will learn techniques for knowing yourself and your customers, effective tools for customer service, lead generation, and setting appointments, and so much more.
Start earning at home with Customer Service, Sales, and Support Course today!
The Filipino Virtual Assistance (FVA) is a leader in online courses innovation in the Philippines. We have been crafting relevant, high-quality, and on-demand online training to leverage your freelancing and business this year, with over 30,000 students around the globe!
Enroll in FVA’s Customer Service, Sales, and Support Course now…
Millions are shifting to online jobs today. It is the future of work. One gets to earn BIG fast with the right focus and determination. Filipino Virtual Assistance is devoted to YOUR success, so we pray this promo will HELP you and your family.
- You have a Coach guiding you throughout the process!
- Step by step lessons
- Complete Curriculum: Set up and #skills training
- 24/7 online access to lessons
- Group collaboration
- Live sessions
- Recorded sessions
- Freelancing family
- Lifetime support
- One of the lowest freelancing courses in the market with lots of contents
- No hidden marketing tricks
- Proven results: 1-2 FVA students are hired daily!
- The FVA Heart: Our mission is your success. Our reward is to see you and your family flourish.
This Course includes:
* 2 live sessions
* 12 recorded sessions
* Learning teams
* Lifetime assistance
* With online certification after course completion
* Free apprenticeship
* Free hiring referrals to FVA agency partners
* Free internal hiring opportunities
Instructor

Garlie Paul Uriat
Customer Service, Sales, and Support Course Trainer
Expertise: Customer Service, Technical Support, and Sales, Account and Project Management, BPO (Operations Management), and BPO (Training and Facilitation)
Education: BS Information Technology (Undergraduate)
Experience:
- FVA Trainer/Coach – Customer Service Sales and Support
- Junior Account Manager – US-Based Amazon Repricer
- BPO Customer Service / Tech. Support and Sales Associate
- BPO Team Leader/Supervisor
- BPO Account Manager
- BPO Project Manager
- Guest Services Agent – Hilton Darwin, Australia
- Night Auditor – Hilton Darwin, Australia
- Assistant Night Manager – Hilton Darwin, Australia
- Team Manager – Australian Cleaning Company
- Account Manager – Australian Drop Shipping Company
Dyan Hana Uriat
Customer Service Sales and Support Course
Expertise: Customer Service and Technical Support, Quality Assurance, Admin/Back Office/HR, and Accounting (XERO, MYOB)
Education:
- Bachelor of Accounting – Darwin, Australia
- College of Law – Ateneo de Davao University
- AB – Political Science – Ateneo de Davao University
Experience:
- FVA Trainer/Coach – Customer Service Sales and Support
- HR/Admin/Accounting Staff – Australia Based IT Company
- BPO Customer Service / Tech. Support Associate
- BPO Sales and Retention Support
- BPO Chat Technical Support Representative
- BPO Quality Assurance Specialist
- Front-of-House – Australia
- Retail Associate – Australia
- Admin and Bookkeeping – Australian Cleaning Company
- Lead Generation – Australian Financial Company