Customer Service, Sales and Support Course



Enroll in Surge Marketplace’s Customer Service, Sales, and Support Course!

For GVAs, Chat, and Phone Support Specialists, CSRs, and TSRs

New Year’s Promo! 

  • Promo: January 16 – 31 (P1500)

Limited to 50 slots only!

* Online classes will be from Oct. 2021, onwards
* Paid slots are non-refundable and non-transferable (to other courses or another person)

Important steps to do AFTER your checkout so we can move forward with your Enrollment:

  1. Please prepare a Freelancing Email (Gmail)
    • The freelancing email should be a Gmail (email)
    • This email will be for freelancing use only because you will have this email dedicated to working and not mixing with personal affairs.
    • It is suggested this email will have your real name to promote professionalism and trustworthiness to clients.
    • Please think of the BEST one as we will not allow any changes anymore after you’ve given us one.
      You will also use this email when you create an Academy account later on.
  2. Please fill out this Student Information Form. Click Here
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What you'll learn

Training Coverage:

  • Introduction to Customer Service
  • Knowing Yourself and Your Customers
  • English Language Proficiency
  • Common Tools For Customer Service
  • Online Hiring Platforms
  • Retail/E-commerce Perspective
  • Hospitality and Food Beverages
  • Lead Generation and Appointment Setting
  • Sales Strategies and Retention
  • BPO Basics
  • Technical Support
  • Complaints Handling


Course Content


FVA can work with beginners (18 – 50 years old) who have a computer and an internet connection.


Do you know that handling unhappy customers the right way will make them loyal customers? It is possible! Enroll with FVA’s Customer Service, Sales, and Support Course. With this course, you will learn techniques for knowing yourself and your customers, effective tools for customer service, lead generation, and setting appointments, and so much more.

Start earning at home with Customer Service, Sales, and Support Course today!

The Filipino Virtual Assistance (FVA) is a leader in online courses innovation in the Philippines. We have been crafting relevant, high-quality, and on-demand online training to leverage your freelancing and business this year, with over 30,000 students around the globe!

Enroll in FVA’s Customer Service, Sales, and Support Course now…

Millions are shifting to online jobs today. It is the future of work. One gets to earn BIG fast with the right focus and determination. Filipino Virtual Assistance is devoted to YOUR success, so we pray this promo will HELP you and your family.

  • You have a Coach guiding you throughout the process!
  • Step by step lessons
  • Complete Curriculum: Set up and #skills training
  • 24/7 online access to lessons
  • Group collaboration
  • Live sessions
  • Recorded sessions
  • Freelancing family
  • Lifetime support
  • One of the lowest freelancing courses in the market with lots of contents
  • No hidden marketing tricks
  • Proven results: 1-2 FVA students are hired daily!
  • The FVA Heart: Our mission is your success. Our reward is to see you and your family flourish.

This Course includes:

* 2 live sessions
* 12 recorded sessions
* Learning teams
* Lifetime assistance
* With online certification after course completion
* Free apprenticeship
* Free hiring referrals to FVA agency partners
* Free internal hiring opportunities


Coach Garlie & Dyan

Garlie Paul Uriat

Customer Service, Sales, and Support Course Trainer

Expertise: Customer Service, Technical Support, and Sales, Account and Project Management, BPO (Operations Management), and BPO (Training and Facilitation)

Education: BS Information Technology (Undergraduate)


  • FVA Trainer/Coach – Customer Service Sales and Support
  • Junior Account Manager – US-Based Amazon Repricer
  • BPO Customer Service / Tech. Support and Sales Associate
  • BPO Team Leader/Supervisor
  • BPO Account Manager
  • BPO Project Manager
  • Guest Services Agent – Hilton Darwin, Australia
  • Night Auditor – Hilton Darwin, Australia
  • Assistant Night Manager – Hilton Darwin, Australia
  • Team Manager – Australian Cleaning Company
  • Account Manager – Australian Drop Shipping Company

Dyan Hana Uriat

Customer Service Sales and Support Course

Expertise: Customer Service and Technical Support, Quality Assurance, Admin/Back Office/HR, and Accounting (XERO, MYOB)


  • Bachelor of Accounting – Darwin, Australia
  • College of Law – Ateneo de Davao University
  • AB – Political Science – Ateneo de Davao University


  • FVA Trainer/Coach – Customer Service Sales and Support
  • HR/Admin/Accounting Staff – Australia Based IT Company
  • BPO Customer Service / Tech. Support Associate
  • BPO Sales and Retention Support
  • BPO Chat Technical Support Representative
  • BPO Quality Assurance Specialist
  • Front-of-House – Australia
  • Retail Associate – Australia
  • Admin and Bookkeeping – Australian Cleaning Company
  • Lead Generation – Australian Financial Company